As ecstatic as we were when we found Ruby the Campervan after our rather short- yet full on (in the grand scheme of things) search; there were a few “adjustments” we wanted to make to her to enable us to carry on as we had been in our beloved Bluebell the motorhome. From the day that we realised that we had to say Bye to Bluebell, we said there would more than likely have to be compromises made here and there, but we would concentrate on getting a decent (we hope!) base vehicle- anything extra can be added on.
First thing on the shopping list when we brought Ruby was a bike rack. Because she has a tailgate back rather than Barn Doors, it meant that we couldn’t get the standard Fiamma bike rack. On top of this, Ruby’s previous owner had taken “Pimping” up to an extra level by adding a rear spoiler. I still am not really sure what this adds to Ruby, other than the difficulty of adding a normal tailgate bike rack, so therefore a rather large hole in the wallet! Because we have this rear spoiler, we are unable to attach a normal tailgate bike rack, so investigations soon led us to getting quotes for a tow bar to be added, allowing us to go for a tow bar mounted bike rack instead.
We got a few quotes from a some local tow bar fitters, then Keith found a company online with an all singing and dancing website, and a quote that was a few quid cheaper than the local fellas. TowBarExpress.com. We booked and paid for our appointment for the following Monday- and celebrated with a cuppa. Then the phone rang- “Sorry Mr O’G, we can’t do that date”. “Ok”, we reply, and book in for the Monday after that. A week later, we get another phone call. This time, there were no apologies, just a curt “We can’t get a fitter, we need to reschedule”. Hmph. The only free day we have is Monday, so we rescheduled for the following week. Again. During that day, we both had a grumble, and Keith decided to go back to one of the quotes he had received. He realised it was only about a tenner more, so cancelled TowBarExpress and booked the local fitter in for the Monday that had been cancelled.
We cancelled our booking with TBE and asked for an email confirmation of the refund. We never got this, despite ringing twice and emailing. Almost a week later, still no sign of a refund and no word from Tow Bar Express- and our booking still showing on the online system, I decided I would take matters into my own hands. I rang up and received THE WORST customer service I’ve ever received over the phone. I kept asking for written confirmation about our refund and kept being told, we don’t have to give you written confirmation. Excuse after excuse I was given, but I lost my cool in the end when I could clearly hear the staff in the office mimicking me. I confronted the advisor and she denied it. They refused to put me through to a manager. In the end I got someone pretending to be the manager – I know this as she was so unprofessional but also, I later heard from our towbar man that the manager is a male! Along with a few other horror stories.
We eventually got our refund – but I would warn anyone about using them in the future. Disgraceful customer service- and that doesn’t half get my blood boiling.
On to the saga of finding a bike rack that would allow us to still open the tailgate door with the bikes on the rack. Did such a thing even exist? We were starting to think probably not! Keith must have ordered 10 different racks, of varying costs, and none of them worked! It was looking like we would not be able to open our boot with the bike rack on. Stress levels were rising, so I stepped in and asked on the VW Facebook page and also the overnight parking page. Keith, you see, is FAR too cool for Facebook (yeah right!!) but as I explained to him afterwards, he could have saved himself a week of stress if he were on Facebook as within 5 minutes I had over 10 replies, many of which saying the same thing. The http://www.roofbox.co.uk/scripts/rbvehsel4_tab.php?AR2603 . It was coming out a bit higher in price than we hoped, but- everyone was saying what a good job it does. So we ordered one. And, boy are we glad we did.
It’s very lightweight, yet doesn’t feel flimsy in anyway at all. It is so easy to use, it really is just a flick of lever to lower the bikes enabling the tailgate to open fully. Also, the attachment to the towbar is really slim, so you can walk in-between the tow bar and the van, really good when you’re trying to get something out that’s lodged its way further into the boot!
Other enhancements that we have made include changing the factory fitted radio to a CD/Bluetooth radio. This was a simple and cheap upgrade thanks to our local Halfords Store. £60 radio / £30 to fit. It’s pretty decent in sound quality, and the bluetooth is fab. I’m loving having my spotify blasting out, plus it make in car phonecalls much easier/safer (and legal!) We’ve just got our hands on Jamiroquai tickets so we’ve been blasting out quite a bit of JK- Keith now wants to fit a sub or something- I’ve told him he’s not allowed- unless he wants the world to know he’s having a mid life crisis!
Last but not least (I expect!) and we’ve bagged ourselves a //ws-eu.amazon-adsystem.com/widgets/q?ServiceVersion=20070822&OneJS=1&Operation=GetAdHtml&MarketPlace=GB&source=ac&ref=qf_sp_asin_til&ad_type=product_link&tracking_id=advinamot-21&marketplace=amazon®ion=GB&placement=B00A4A07JA&asins=B00A4A07JA&linkId=&show_border=true&link_opens_in_new_window=true” target=”_blank”>portable 12v TV. Now I know its not everyone’s cup of tea, taking a TV away in the camper van. But we use our van all year round, including those ridiculously short winter days where by 4pm its pitch black outside. It’s then that we are most grateful for the TV. Especially when Strictly Come Dancing is on!
This portable TV is GREAT. It’s about the size of our iPad, picks up all the free view channels, has a handy little arial that is magnetic and reaches through the kitchen window onto the roof, and best of all- has a record button, so we stuck a large memory card in the side and suddenly we can record Saturday Night Takeaway, whilst away in the middle of nowhere *ahem, obviously I just stuck that TV programme in as a random one….* It has 2.5 hours charge without being plugged in, but comes with a 12v charger too. Perfect.
So, theres a list of our new accessories for you. Ruby is now complete – although the new Cath Kidston catalogue has just arrived with some lovely melamine glasses, jugs and serving bowls in…. #justsaying
What are your must have camper van/motorhome accessories? Other than the obvious.. the corkscrew, that is!
Until Next Time